Privacy Policy

1. Information We Collect

Personal Information

When you make a purchase, we collect:

• Email address (for order confirmation and eSIM delivery)
• Billing information (processed securely by Stripe)
• Device information (for compatibility verification)
• IP address and location (for fraud prevention)

Usage Data

We automatically collect:

• Browser type and version
• Pages visited and time spent
• Referral source
• Device and operating system information

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Send order confirmations and eSIM activation codes
• Provide customer support
• Prevent fraud and enhance security
• Improve our services and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Data Sharing and Third Parties

We share your data with:

Payment Processor

Stripe processes all payments. See Stripe's Privacy Policy.

eSIM Provider

We share minimal information with our eSIM network provider to activate your service.

Analytics Services

We use Google Analytics, Meta Pixel, and similar tools to analyze website usage. These services may collect cookies and usage data.

4. Cookies and Tracking

We use cookies for:

• Essential functionality (shopping cart, login sessions)
• Analytics and performance monitoring
• Marketing and advertising (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure hosting, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Order data: 7 years (tax compliance)
• Marketing data: Until you withdraw consent
• Usage data: 2 years

7. Your Rights (GDPR)

If you're in the EU/EEA, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request data deletion (right to be forgotten)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your data protection authority

8. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.

11. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: privacy@simcardo.com
Or use our contact form