Help & Support

Find answers to your questions and learn how to use your eSIM

How to Install eSIM

iPhone (iOS)

  1. 1 Open the email with QR code on another device or print it
  2. 2 On your iPhone go to Settings > Cellular > Add Cellular Plan
  3. 3 Scan the QR code with your iPhone camera
  4. 4 Follow the on-screen instructions to complete installation

Android

  1. 1 Open Settings > Network & Internet > SIM cards
  2. 2 Tap "Add" or "+" to add a new eSIM
  3. 3 Scan the QR code you received via email
  4. 4 Follow the on-screen instructions to complete setup

eSIM Activation

Your eSIM can activate automatically or manually, depending on the plan:

Automatic Activation

Most of our plans activate automatically when you first connect to a mobile network in the destination country. Just turn on mobile data for your eSIM.

Manual Activation

If your plan requires manual activation:

  1. 1. Turn on mobile data for your eSIM
  2. 2. Make sure you're in the country you purchased the eSIM for
  3. 3. Restart your phone to initiate activation

Troubleshooting

I can't scan the QR code

If you can't scan the QR code, you can enter the activation code manually. You'll find the code in the email below the QR code. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually.

eSIM is not activating

Make sure that: 1) You have mobile data turned on for the eSIM, 2) You're in the country you purchased the eSIM for, 3) Your phone supports eSIM, 4) The eSIM plan hasn't expired yet. If the problem persists, try restarting your phone.

No signal or internet connection

Check if: 1) The eSIM is selected for mobile data in settings, 2) You have data roaming enabled, 3) You're in an area with coverage, 4) Your phone is not in airplane mode. Try toggling mobile data off and on again.

eSIM installed but not working

Sometimes installation can be successful but the eSIM is not yet activated. Make sure you're in the destination country and have mobile data turned on. Activation can take a few minutes. If it still doesn't work after 10 minutes, try restarting your phone.

πŸ“± Multiple eSIMs & Dual SIM

Can I have multiple eSIMs on one device?

Yes! Most modern smartphones support multiple eSIMs:

  • iPhone XS and newer: 5-10 eSIMs (only 1-2 active at once)
  • iPhone 13 and newer: Up to 8 eSIMs
  • Samsung Galaxy (S20+, Note20+): 5+ eSIMs
  • Google Pixel (3+): Multiple eSIMs supported

πŸ’‘ Tip: You can install multiple eSIMs (e.g., one for each country you visit), but typically only 1-2 can be active simultaneously (Dual SIM).

How many eSIMs can be active at the same time?

Most devices support Dual SIM functionality:

  • 1 active eSIM for data/calls/SMS
  • 2 active eSIMs simultaneously (one for data, one for calls) – Dual SIM
  • 1 physical SIM + 1 eSIM active together (Dual SIM Dual Standby)

Example: You can keep your home SIM active for calls/SMS while using a travel eSIM for data abroad.

How do I switch between eSIMs?

🍎 iOS (iPhone):

  1. Go to Settings β†’ Mobile Data
  2. Tap the eSIM you want to use
  3. Toggle Turn On This Line
  4. Select which line to use for Default for Mobile Data

πŸ€– Android:

  1. Go to Settings β†’ Network & Internet β†’ SIMs
  2. Tap the eSIM you want to activate
  3. Toggle Use SIM on/off
  4. Set as default for Mobile data

Can I delete an eSIM after I'm done using it?

Yes, you can delete eSIMs from your device:

🍎 iOS:

Settings β†’ Mobile Data β†’ [Select eSIM] β†’ Remove Mobile Plan

πŸ€– Android:

Settings β†’ Network & Internet β†’ SIMs β†’ [Select eSIM] β†’ Erase SIM

⚠️ Important: Deleting an eSIM removes it permanently from your device. If you have unused data, save the QR code to reinstall later (only if the eSIM profile allows reinstallation).

What are the benefits of Dual SIM with eSIM?

  • βœ“
    Keep Your Home Number Active

    Receive calls and SMS on your home number while using a travel eSIM for data

  • βœ“
    Separate Work & Personal Lines

    Use different numbers for work and personal calls on one device

  • βœ“
    Save on Roaming Charges

    Use a local eSIM for data abroad instead of paying expensive roaming fees

  • βœ“
    Travel Without Changing SIMs

    No need to physically swap SIM cards when traveling

Still Need Help?

Our support team is here for you 24/7. Contact us and we'll be happy to help.

Contact Support

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