At Simcardo, we want you to be completely satisfied with your purchase. Here's everything you need to know about our refund policy.
✅
Full Refund Guarantee
If you haven't installed or used your eSIM, you're eligible for a full refund within 30 days of purchase.
When Can You Get a Refund?
✅ Eligible for Full Refund
- Not installed – You purchased but never scanned the QR code
- Technical issues – Your device doesn't support eSIM (we'll verify)
- Duplicate purchase – You accidentally bought twice
- Travel plans changed – Trip cancelled before eSIM activation
❌ Not Eligible for Refund
- Already activated – eSIM has been installed and connected to network
- Data used – Any data consumption disqualifies refund
- Expired validity – Plan validity period has ended
- Wrong destination – Please check coverage before purchase
How to Request a Refund
- Contact us at [email protected]
- Include your order number (starts with ORD-)
- Explain the reason for your refund request
- We'll respond within 24 hours
Refund Processing Time
- Decision: Within 24-48 hours
- Processing: 5-10 business days to your original payment method
- Card statement: May take additional time depending on your bank
💡 Tip: Before purchasing, use our compatibility checker and verify your phone is unlocked to avoid issues.
Questions?
Our support team is here to help. Contact us with any questions about refunds or your purchase.